What You Need to Know Before You Come
Reservations
We want you to experience our Bed&Breakfast, but there is a bit of fine print we need to share with you.
To process your reservation, we are required to obtain certain information to comply with the Hotel Guest Registration Act and to comply with the terms of our credit card agreement. Any other information we ask for is solely to assist us in making sure that your stay at our B&B is to your expectations.
We require a Credit Card with expiration date, or an email transfer to make any reservation. This will guarantee your reservation with us.
We take the following credit cards for your convenience:
Visa, Master Card, Amex and Discover.
We are an approved accommodation for BC Government employees that are travelling for work only. We offer a single rate to employees that are doing business in our area as per the BC Government Employee website.
Cancellation Policy
As we are a small Bed&Breakfast, cancellations greatly affect our business. We understand you may have to cancel or change your reservation.
Please note- the following cancellation policy applies ONLY if you have booked directly with us either via phone or through our B&B website:
- Cancellations may be made free of charge up to 5 days before the arrival date.
- Cancellations made within 5 days of the reservation are subject to a $80.00 booking service fee and will be charged to the credit card used for the reservation.
- Cancellations made on the day of your reservation are charged at 100% of the guaranteed reservation rate for one night to the credit card used to hold the reservation. If the reservation is for multiple nights, any remaining nights are considered null and void.
Failure to call and cancel any reservation will result in 100% of the reservation cost charged to the credit card used to make the reservation.
** PLEASE NOTE** If you have booked through a 3rd party platform, the cancellation policies of that particular platform are strictly followed – There are no exceptions. We do however allow you to change the date of your reservation at no charge.
Arrivals
We welcome guests to our B&B between 4-7pm
If you need to arrive at a later time please make arrangements with us to ensure that someone is here to welcome you.
If you would like your room to be ready for you to use prior to 4 pm there is a $25.00 fee to facilitate your request.
Pet Policy
For our B&B guests who enjoy travelling with their canine companion(s), we welcome well groomed, well behaved dogs in only one of our suites.
A charge of $20-$30 will apply depending on the size of dog and length of stay. We are unable to accommodate any other animals. Maximum number of dogs allowed is three.
Guest Occupancy Policy
Maximum occupancy for Our Wine Country Suite and Okanagan Suite is 4 Persons.
Maximum occupancy for our Lake Country Suite is 2 persons.
Children over eight years old are welcome to stay at our B&B -We regret that due to our insurance policy we are unable to accommodate younger children including infants.